FAQs

DELIVERY

Shipping Rates

Free Shipping: Local Wanaka Deliveries
Free Pickup: 555 Ballantyne Road, Wanaka 9382 (we will email you once your order is ready for collection)
Standard Shipping: shipping cost is calculated at checkout based on the size and weight of your order.

RETURNS

What if I receive an incorrect order?

If you receive an incorrect order, please contact us at evelyn@koffie.co.nz or call us at +64 021 833 567. We’ll make it right.

Can I cancel an order?

To cancel an order, please reach out to us as soon as possible. If your order has already been shipped, we won’t be able to cancel it.

PRIVACY POLICY

Your Information

When you make a purchase, we collect personal information such as your name, address, and email address solely for processing your order. If we need to collect personal information for additional purposes, like marketing, we will either seek your explicit consent or provide an option to decline. You can withdraw your consent at any time by contacting us at evelyn@koffie.co.nz. We are committed to protecting your personal information with appropriate safeguards and industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction.